Teacher Store Limited Terms and Conditions

Installation

  • All installation prices are based on the information provided and may be subject to change following a review of the site conditions, updated drawings, and/or schedules.
  • Any delays caused by late deliveries of products not supplied by Teacher Store Limited will be subject to further charges to cover the cost of any downtime.
  • In the event that an installation operative cannot undertake their work due to disruptions caused by circumstances out of Teacher Store Limited’s control, a charge of £44 per hour will be applied until such time that the work can be resumed.
  • All quotations that include service items do not include the connection of services such as Gas, Power, Water, and Wastes.
  • All certification and testing of appliances must be carried out by your main M&E contractor, who will also be responsible for ensuring that all supplies are sufficient.
  • All domestic appliances do not include any warranty if they are used in a commercial environment.
  • Silicone sealant is not included to finish fitted products to walls and floors.

Product Supply

  • All products supplied by Teacher Store Limited remain the property of Teacher Store Limited until full payment has been received.
  • Our standard lead time from receipt of the purchase order to delivery of the product is 6-8 weeks.
  • All deliveries should be checked, and any damages reported within 48 hours.

Design & Schedules

  • All drawings and schedules supplied by Teacher Store Limited remain the intellectual property of Teacher Store Limited, and any use or reproduction is expressly prohibited without our written consent.
  • All documents provided should be checked by our clients to ensure they meet their requirements before issuing orders for products.

Cancellation

  • Once an order has been confirmed, should you wish to cancel or delay the installation within 14 days of the agreed commencement date, a charge of 50% of the quoted installation cost will be incurred.
  • Should an order for products be cancelled, we reserve the right to charge for any material, labour, or restocking costs incurred.
  • We reserve the right to charge for an abortive visit where installation cannot take place due to reasons beyond our control.

Refunds

  • Refunds will be processed within 14 days of receiving the returned product, provided it is in its original condition and packaging.
  • Refunds will be issued to the original payment method used at the time of purchase.
  • Custom-made or personalised products are non-refundable unless they are faulty or damaged upon delivery.

Delivery Charges

  • Standard delivery charges will apply based on the size and weight of the products ordered.
  • Expedited delivery options are available at an additional cost.
  • Delivery charges are non-refundable unless the product is faulty or damaged upon delivery.

Handling Damaged Products

  • If a product arrives damaged, please report it to us within 48 hours of delivery.
  • We will arrange for a replacement or refund for the damaged product.
  • Please retain all original packaging and documentation for the damaged product, as it may be required for the return process.

Warranty Details

  • All products come with a standard 12-month warranty from the date of delivery.
  • The warranty covers manufacturing defects and does not include damage caused by misuse, neglect, or normal wear and tear.
  • To make a warranty claim, please contact our customer service team with proof of purchase and details of the defect.
  • We will repair or replace the defective product at our discretion.
  • Any repairs or modifications made by unauthorised personnel will void the warranty.

Customer Support

  • Our customer services team is available to assist you with any queries or issues you may have.
  • You can reach our customer services team by calling 01706 230093.
  • Our support hours are Monday to Friday, 9:00 AM to 5:00 PM.